Disc Version Only -

This problem is usually caused by a dirty or corrupt disk or a CD-ROM/DVD drive that is not working properly. If the surface should become stained or contaminated, gently wipe it off with a soft, dry lint-free cloth; a commercial cleaner or ethyl alcohol.

Try to re-install the game. If this does not work, then if possible, try to install the game on a different machine. If this installation fails chances are the disk is corrupt. If it installs correctly on the other machine, then check your machine's CD-ROM/DVD drive.

Updating old drivers will solve the problem in many cases. If all else fails return the game to the retailer for a replacement.