If you have successfully placed an order recently and have not received it yet, please try logging out or closing the app and then logging back in.

For problems with purchases made on iOS:
Apple does not provide Firefly Studios with the transaction information necessary to audit failed payments or process refunds. In order to pursue a refund with Apple, please visit https://support.apple.com/en-us/HT204084 

We hope the Apple Support Team will be able to assist you to your satisfaction.

For problems with purchases made via Google Play:
Google does not provide Firefly Studios with the transaction information necessary to audit failed payments or process refunds.  Please request a refund of this purchase from Google and then attempt the purchase again.  In order to pursue a refund please visit https://support.google.com/googleplay/answer/2479637?hl=en 

We hope the Google Play Support Team will be able to assist you to your satisfaction and hope that you continue to enjoy Stronghold Kingdoms.