Why do I see so many accounts named Lord23732 or something similar?

When a new player who is discovering Stronghold Kingdoms for the first time on iOS, Android, Mac or Windows 10 Store enters the ga...

When I watch the battle report, it looks like I won, but the report shows that I lost, what is correct?

We apologize for the confusion this has caused. The error is that the battle which you are viewing is shown incorrectly. Certain elements wh...

How do I use the Flag card?

In order to use this card, you must be in a village that you own.  After the card is played, a flag will be awarded to the parish that ...

Why do I have negative honor?

Acquiring additional villages beyond the 10th incurs an additional honor cost.  For more information please see: https://strongholdking...

Why can I not redeem a code that I bought?

We're sorry to hear that you have been having difficulties. Firefly Studios does not sell these products directly. Please contact the retail...

Why does it seems like my workers are not dropping off goods?

This type of issue can commonly be fixed by refreshing all the values in your village. To do this, simply select any production building in ...

Why did my "Surprise Attack" or "Last Stand" not activate during a battle?

These cards will only trigger apart from the normal sally forth provided by research.  In the case of short battles, there may not be e...

How can I access some of my buildings if they are hidden behind the Village Hall?

Click on a building in your village and press the TAB key, this will cycle you to the next building, according to the order in which they we...

Why is food not showing up in my Granary?

This is because your villagers are eating more of this type of food than you can produce at the moment. If you look at the detailed rations ...

Why can I not place a vineyard, pitch rig, or fishing jetty?

For example: Fishing jetties require either a 'River 1' or 'River 2' type village, before they can be placed into that village type on the ...

What if I converted or abandoned the wrong village?

We are unable to modify, revert, reset, or restore any attributes of villages, parishes, or castles. Please be careful when converting or ab...

Why can't I now queue research, move buildings or queue buildings ?

To queue research, move buildings and queue buildings requires a Premium token in play, if you were able to do this before, the Premium toke...

Why have the goods I sent to my new village not appeared?

Before goods can be sent from one of your current villages to a new village, you must have the correct storage buildings for the goods place...

Try this first!

As with all online games, sometimes there are glitches communicating with the server. Before sending in a ticket it is often worth simply l...

How long does a game world last?

How long a world lasts is dependent on the players in that world. Most SHK worlds last a number of years. Once a world ends we encourage pla...

How can I recall reinforcements on the Mac or Mobile versions?

From the world map, select the Menu option and then the Units option, you can find Reinforcements on the tab in the bottom right. 

Why will my quest not complete?

Some important things to know about quests:Quests can only be accepted and completed one at a time.You must first accept a quest to begin ma...