I made a purchase on iOS or Android and it has not been credited to my account!

If you have successfully placed an order recently and have not received it yet, please try logging out or closing the app and then logging b...

Why have my crowns bought via PayPal not yet appeared on the account?

Buying crowns via PayPal is normally instantaneous, however, in some rare cases there may be a delay. If you have successfully purchased cro...

Why haven't I received crowns from inviting a friend?

A player can see the status of their invites by clicking on the Invite a Friend icon on the All Cards screen. This will open a page in the w...

Why can I not buy crowns in Belgium?

Unfortunately, current legislation prevents us from selling our products in Belgium. We apologize for any impact this may have on your gami...

Why are the auto function of my Premium Token not working?

The auto functions (auto scouting, auto trading, auto attack and recruiting) only work approximately once every 3 hours, randomly between 2 ...

How can I buy crowns on Steam?

In order to buy crowns via Steam you must make sure that your "Enable Steam Community in Game" option is active. You can find this by going ...

What can I do if I missed the recent crowns sale?

If you would like to receive a notification on any future sale, just sign up for our Firefly Bulletin Newsletter and never miss a sale again...