DDay Update Error

If you see an error mentioning 'DDay.Update', such as the message below, please following the instructions below this message.Install ErrorT...

Problems with installing or updating

If you encounter a problem while installing or updating Stronghold Kingdoms, please be sure that you are running the game with full administ...

Report an Issue

Please report an issue using the contact us button below and one of our team will aim to be in touch with you soon. Contact Us

How can I delete the app and reinstall?

Please note if you have not registered and are playing as a non registered user (Lord account) all data will be lost.  Data will not be...

Why can I not see Global Realm worlds on other devices?

The Global Realm gameworlds are only available on mobile devices.

Why am I not seeing other armies or scouts on the map?

This and many other types of problem may occur because of a slow, or a poor quality connection to the game servers or by specific restrictio...

How can I perform a full uninstall on PC?

You will need to remove all components of Stronghold Kingdoms in all areas of your computer. You will need to make hidden files or folders v...

Trouble with UI on Android

If your Android device is running 4.2 and above, you can try to clear the cache on Android to fix the UI not responding issue.&nbs...

Error saving shield data

If you experience an error trying to save your coat of arms design, please try resetting the design to the default, saving, and adding eleme...

Undetermined Error

Please ensure that you have all the latest updates for your graphics card and for Windows. If you have an Intel CPU with integrated graphics...

Stronghold Kingdoms E_Fail Undetermined Error

Issue - An error message is displayed showing the text  ‘E_Fail: An undetermined error occurred (-2147467259) and the game crashes.This...

Crash on some Android Devices

SupportWe are aware of a problem that occurs on some Android Devices. Stronghold Kingdoms is either not running or closing after a few secon...

Out of memory errors

Here are steps to troubleshoot and fix system out of memory errors:Immediate Actions:Close unnecessary programs - End applications you're no...