Technical Problems
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DDay Update Error
If you see an error mentioning 'DDay.Update', such as the message below, please following the instructions below this message.Install ErrorT...
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Problems with installing or updating
If you encounter a problem while installing or updating Stronghold Kingdoms, please be sure that you are running the game with full administ...
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Report an Issue
Please report an issue using the contact us button below and one of our team will aim to be in touch with you soon.Contact Us
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How can I delete the app and reinstall?
Please note if you have not registered and are playing as a non registered user (Lord account) all data will be lost. Data will not be...
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Why can I not see Global Realm worlds on other devices?
The Global Realm gameworlds are only available on mobile devices.
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Why am I not seeing other armies or scouts on the map?
This and many other types of problem may occur because of a slow, or a poor quality connection to the game servers or by specific restrictio...
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How can I perform a full uninstall on PC?
You will need to remove all components of Stronghold Kingdoms in all areas of your computer. You will need to make hidden files or folders v...
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Trouble with UI on Android
If your Android device is running 4.2 and above, you can try to clear the cache on Android to fix the UI not responding issue.&nbs...
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Error saving shield data
If you experience an error trying to save your coat of arms design, please try resetting the design to the default, saving, and adding eleme...
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Undetermined Error
If you see an error message about SlimDX or an undetermined error, this indicates a problem with your graphics card and older versions of Di...
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