If you have recently made a purchase and do not see the Trajans on your account, please try closing the game client and starting it again before logging back in. In some cases it may take up to an hour for your account to be credited.

If you are still experiencing difficulties, please contact us and provide as much information about your payment as possible, including Transaction ID, payment method and amount purchased.  Please also be sure to include your player name and the registered email associated with the account.

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